Designing information
for public use

Helping organisations
create usable
information.

A detail, showing how
customers had to track
through the tasks
renewing an insurance
policy.

Our findings led to
major changes
and measurable
improvements.

Internationally acclaimed
project-based research
providing real solutions
to real design problems.

A detail, showing how
customers had to track
through the tasks
renewing an insurance
policy.

Our findings led to
major changes
and measurable
improvements.

Enhancing the quality
of communication
between your organisation
and your constituents.

A detail, showing how
customers had to track
through the tasks
renewing an insurance
policy.

Our findings led to
major changes
and measurable
improvements.

Join now

Helping our Members make a measurable difference.

200 + organisations helped so far. You could be next.

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Services

We work to make your
communication more effective.
Evidence-based expert opinion

  • internationally recognised experts
  • 30 years experience
  • thousands of test results
  • extensive research database.

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Pinpoint the problems

  • accurate
  • actionable
  • detailed report
  • low cost.

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The outcome you want

  • measurable results
  • cost effective
  • innovative
  • end-to-end professional service.

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Help when you need it

  • professional guidelines
  • strategic & practical advice
  • routine monitoring
  • case histories & research papers

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Projects

We work globally
across many industiries.
Measurable improvements

  • stakeholder consultation
  • public communication
  • evidence-based regulation
  • transparency and accountability.

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Keeping customers, growing business

  • customer-focused design
  • simple notices & statements
  • measurably improved sales.

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Staff & customer communication

  • better billing and letter systems
  • internet and intranet improvement
  • exceeding key performance indicators

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Quality outcomes

  • usable medicine information
  • evidence-based design
  • growing market share.

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Membership

Join our community,
gain access to tools and resources.
Keep in touch

  • newsletter
  • blog
  • selected free papers.

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Learn from expert practice & research

  • newsletter
  • 50% discount on selected papers.

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Support us: gain the benefit.

  • newsletter
  • 10% discount on selected papers
  • helpdesk
  • Participate in our future

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Significant return on investment

  • newsletter
  • 20% discount on selected papers & courses
  • helpdesk
  • access to services

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Ebooks and epapers

Publications are available at a special discount to our members.

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