Designing information
for public use

Helping organisations
create usable
information.

A detail, showing how
customers had to track
through the tasks
renewing an insurance
policy.

Our findings led to
major changes
and measurable
improvements.

Internationally acclaimed
project-based research
providing real solutions
to real design problems.

A detail, showing how
customers had to track
through the tasks
renewing an insurance
policy.

Our findings led to
major changes
and measurable
improvements.

Enhancing the quality
of communication
between your organisation
and your constituents.

A detail, showing how
customers had to track
through the tasks
renewing an insurance
policy.

Our findings led to
major changes
and measurable
improvements.

Join now

Helping our Members make a measurable difference.

200 + organisations helped so far. You could be next.

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Services

We work to make your
communication more effective.
1. Communication healthcheck
2. Diagnostic test
3. Treatment & results
4. Support

Projects

We work globally
across many industiries.
Government & legal
Financial services & insurance
Utilities & telcos
Health & medicine

Membership

Join our community,
gain access to tools and resources.
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