…information design since the Big Shift is not about improvement. It’s about achieving socially acceptable standards of performance, and providing evidence that these standards are met.
We have a new range of services, and a new website to showcase them, prompted by the needs of our many Members, Subscribers and friends in business and government who are doing it tough.
Over the years, you have been very good to us, supporting our research and publication program. […]
evidence-based information design
The big shift provides opportunities to rethink many things, and since the GFC it’s timely to rethink financial literacy. Through such a rethink we might discover that the data we collect about it is misleading, and that the solutions we offer need to radically change.
In an earlier blog in […]
One of the consequences of the big shift was to see familiar things anew; among the things CRI saw in a radical new way were surveys and forms. We were not alone in this work; others had made major contributions in the decade before CRI started its work (Sless […]
I have talked in a general way about the centrality of conversation as part of the big shift in communication and information design. Here is a practical example.
Following a very traditional approach to communication, in the wake of the GFC, many people have drawn attention to the fact […]
In my last blog on the big shift I said that conversation is at the heart of what we do as information and communication designers. I meant this in two senses; first, conversation is the key theoretical basis of what we do; second, the type of conversations we have […]
This is the third episode of what I’ve been calling the Big Shift, and it’s time to start spelling out some of its implications. The big shift is the transition from thinking about communication and information design as a process of ‘getting your message across’, to thinking about it […]
My last blog described how CRI and other communication and information designers have realised that we cannot predict in advance how people will interact with the information we design—not because we lack the skills, but because communication is by its very nature non-predictable.
Of course, this doesn’t mean that no-one […]
I’ve been pondering the gulf that lies between CRI’s way of thinking about communication and information design and the kind of thinking to be found in documents like the one I recently reviewed.
It’s tempting to say that organisations like the TGA ‘just don’t get it’ […]