By David Sless and Alex Tyers

This is a summary of the 'headline' data collected in this study. If you would like access to the full data and our analysis of what needs to be done to improve specific credit card statements, please contact David Sless, our Director.

If you are interested in participating in our Communication Benchmarks Projects as a volunteer, or in any other capacity, please contact Alex Tyers, our Communications Benchmarks Manager