Communication Research Institute

Financial statement for 2003

Tue, 08 Jun 2010 04:30:00 +0300

Medicine Information Design

Wed, 03 Feb 2010 03:10:00 +0300

If you are writing, testing, or evaluating patient information leaflets (PIL), consumer medicines information (CMI), or designing medicine labelling, this course, taught by international experts in the field, will provide you with professional qualifications to undertake this work.

Information Design: an introduction to the course

Tue, 19 Jan 2010 07:00:00 +0300

Introduction

It may seem on the face of it that there is little in common between designing a product such as a building or a machine and designing the communication between, say, a medicine supplier and a consumer, an insurance company and a client, or a town planner and a pedestrian.

In fact, there is a remarkable similarity in the overall principles and processes used.

This paper is one of the introductory texts for the CRI/IIID diploma course Performance-based Information Design. It provides a brief history of design and information design from 40,000BC to the present, together with some of the basic principles and methods of information design (Jones 1980).

For information about this and other CRI courses, contact Dr Ruth Shrensky, our Director of Studies.

Guidelines for managing stakeholders at the scoping stage

Thu, 17 Dec 2009 06:00:00 +0300

Introduction

Managing stakeholders is one of the most difficult, demanding, and time consuming aspects of any communication or information design project. We estimate that dealing with the many interests that converge on a design project takes about 50% of the project effort, and it is the source of the greatest risk to achieving a productive project outcome.

We have, therefore, put a lot of research effort and analysis into finding the best ways of managing stakeholders throughout the project lifecycle. We have investigated the field of stakeholder management, tested the methods we have developed in live projects, and refined the methods so that they minimise the risk of project failure.

In this guide we give you a step by step process for managing stakeholders at the all important scoping stage of a project.

On clarity

Mon, 19 Oct 2009 01:20:00 +0300

Communication, design, and clarity (1)

by David Sless

One of the ways in which people describe the quality of communication is to talk about its clarity. Insofar as designers are involved in communication, clarity matters. Whether it is communication with clients, stakeholders, fellow collaborators or users, the quality of communication is important. Also, in some areas of designâsuch as information designâclarity is not just a means to an end, but is often an end in itself. Making instructions, bills, forms, websites, labels, way-finding systems and so on clear and easy for people to use is the raison dÃ©tre for information design.

Performance-based Information Design

Tue, 13 Oct 2009 22:20:00 +0300

A collaboration between CRI and the
International Institute for Information Design (IIID)

Become a uniquely qualified professional information designer with world-leading expert guidance from the pioneers of performance-based design.

Credit Card Statements: Communication Benchmarks 2009

Mon, 22 Jun 2009 18:00:00 +0300

By David Sless and Alex Tyers

This is a summary of the 'headline' data collected in this study. If you would like access to the full data and our analysis of what needs to be done to improve specific credit card statements, please contact David Sless, our Director.

If you are interested in participating in our Communication Benchmarks Projects as a volunteer, or in any other capacity, please contact Alex Tyers, our Communications Benchmarks Manager

What are Communication Benchmarks?

Tue, 17 Mar 2009 01:40:00 +0300

They provide independent data and analysis on the quality of communication between large organisations and the public. Our most recent is an international study of the faults on credit card statements.

Shorter CMIs: The sad failure of a design project

Thu, 19 Feb 2009 09:20:00 +0300

Not all development projects succeed. This paper describes and evaluates a failed project.

a well-designed document

For a document to be acceptable to people â to be picked up, read and used rather than picked up, glanced at, and thrown in the bin â it must meet certain criteria.

Consumer medicine information and the pharmacists

Thu, 12 Feb 2009 23:50:00 +0300

Pharmacists have a professional obligation to routinely deliver CMIs with prescription and pharmacy-only medicines, and to use them to counsel consumers on the appropriate use of their medicines. There really is no option here.

To read the full text of this publication, please register as a subscriber here. It's free!

If you are already a subscriber, please login here.