We have carried out thousands of tests with consumers of all kinds of information: websites, user interfaces, forms, bills, policy documents, bank statements, medicine information, packaging, legal documents…the list goes on. But we have usually done the testing as part of an overall project to design something new or redesign something that is in need of improvement.

Sometimes, though, we are asked just to test something independently to find out whether it is working or not, and this has proved profitable and worthwhile for decision makers. So we are now offering testing as a stand-alone service, using our network of Fellows across the world. It’s like a health check; indeed, we call it diagnostic testing. We test your documents or internet content to find out if people can find the information they are looking for and whether or not they can use it once they find it.

Diagnostic testing is an effective and valuable method of finding out if your new design will work, your old design needs changing, or your existing design needs some refinement.

Our independent evidence-based reports tell you what is working and what is not, and compare the results against agreed performance requirements and targets. When we write our reports we draw on thousands of similar results from testing we have undertaken for over 200 organisations.

It’s not very expensive, we can usually run the testing and report back to you within three weeks, and you will probably find the results useful and surprising.

If you are interested, email me here or ring me on +61(0)412356795.