This is a paper about boundaries, edges, limits. It is a contribution to the ongoing debate about the status of communication. We explore the line between what is and what is not communication: the boundary of communication. It is part of a wider project to lay the foundations for communication as a discipline, to provide methodological coherence and rigour to the communication point of view.
Diagnostic testing is a method for finding faults in information designs. We call it diagnostic because it follows the same logic used by doctors to discover, treat, and cure patients.
What is our position as researchers in relation to the objects we study, the systems we try to understand and criticise?
You can download the full suite of forms and instructions here. model project performance
Just before you get excited: there is no such thing as best practice in CID. ‘Best practice’ implies that only one kind of acceptable practice exists. But this is not […]
CRI has worked on over 200 public document design projects since it began as a small unit in 1985. CRI investigates practical methods and achievable standards for designing digital and paper public documents, including forms; workplace procedural notices; bills, letters, and emails sent by organizations; labels and instructions that accompany products and services; and legal and financial documents and contracts.
This Model CRI Project was undertaken to demonstrate how the application of information design methods could lead to better medicine label usability. Along with a later projects, it was instrumental in bringing about a change in the regulations for Over The Counter (OTC) Medicines.
Finding out everything you need to know before you start designing or redesigning.
Rethinking communication is not easy stuff and I would not be offended or surprised if many readers of this blog stop at this point and come back when I have something more practical and less abstract to write about.
Never ever trust Statements of Advice in their current incarnation. If you live in Australia, reports from the hearings by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will have revealed some—but not all—of the reasons why today's SOA can't be trusted.