Form design in large organisations involves crafts at the micro level of document design, the customer experience level, and the management and politics level in an organisation. This seminal 1994 paper traverses all these levels. Below is a lightly edited version of the published paper. It also incorporates some content not available in the print version.
Plain Language lies, like other lies, are a routine part of life. Today bankers and financial advisers have discovered that people are easily seduced into believing they can understand plain language even when they don’t.
With the support of our Donors, Members, and Volunteers from around the world, we are developing new international guidelines and model templates for consumer medicine information and labelling. Join us.
Consumer Medicine Information (CMI) in Australia has been ready for a makeover since the 1990s, even before we published the first edition of Writing About Medicines for People in 1994.
This is a paper about boundaries, edges, limits. It is a contribution to the ongoing debate about the status of communication. We explore the line between what is and what is not communication: the boundary of communication. It is part of a wider project to lay the foundations for communication as a discipline, to provide methodological coherence and rigour to the communication point of view.
Diagnostic testing is a method for finding faults in information designs. We call it diagnostic because it follows the same logic used by doctors to discover, treat, and cure patients.
What is our position as researchers in relation to the objects we study, the systems we try to understand and criticise?
You can download the full suite of forms and instructions here. model project performance