Public document failure: crisis continues

We are living in the midst of a silent crisis of public documents. All around us, quietly and largely unnoticed, in government and industry offices throughout the country, massive failures of public documents are occurring routinely.

By |2018-11-15T10:02:01+00:00November 14th, 2018|

Designing documents for people to use.

CRI has worked on over 200 public document design projects since it began as a small unit in 1985. CRI investigates practical methods and achievable standards for designing digital and paper public documents, including forms; workplace procedural notices; bills, letters, and emails sent by organizations; labels and instructions that accompany products and services; and legal and financial documents and contracts.

By |2018-10-26T09:18:41+00:00October 26th, 2018|

Insurers profit, you gamble

Insurers profit while you gamble. What are the odds that your beneficiary will receive, say, a life insurance payout? Imagine if insurance was sold by bookies at a race [...]

By |2018-10-31T14:32:53+00:00October 15th, 2018|

Credibility lost: the banks:

Banks have lost credibility Unlike the expulsion from paradise, lost credibility is not a one-way trip, but the journey back for banks is arduous, full of trials and habitual [...]

By |2018-07-20T14:20:38+00:00June 15th, 2018|

A statement of advice

Never ever trust Statements of Advice in their current incarnation. If you live in Australia, reports from the hearings by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will have revealed some—but not all—of the reasons why today's SOA can't be trusted.

By |2018-05-18T11:01:02+00:00April 27th, 2018|

I am a tax collector: taxation compliance costs

Meet the Elephant in the room of the current taxation debate: taxation compliance costsTaxation compliance costs—what you and I as individual taxpayers and businesses pay to comply with our obligations as taxpayers. This cost is a constant drain on the economy and massively reduces productivity. It's sometimes called 'red tape'.Yet despite successive governments' attempts to reduce red tape, they have failed to do anything but increase taxation compliance costs.

By |2017-11-25T11:10:03+00:00November 5th, 2015|

TGA ignores consumer research

If the draft labelling regulations proposed by TGA are implemented without major change, medicine labelling will become unusable at an acceptable level by at least 50% of literate consumers..

By |2017-11-25T16:14:43+00:00October 30th, 2014|

Bad design by TGA

In Australia, where responsibility for government regulation of medicine information is in the hands of the Therapeautic Goods Administration (TGA) we are about to see bad design required by regulation.

By |2017-11-26T11:27:40+00:00October 8th, 2014|

Proposed guidelines for medicine labelling won’t work

Suddenly, the Therapeutic Goods Administration (TGA) is an expert in typography and information design. The TGA has proposed a new set of guidelines for medicine labelling, to replace the evidence-based approach in TGO69A and the ASMI Code of Practice. If implemented, the new guidelines will result in more medication errors and a gradual deterioration of medicine labelling usability in Australia.

By |2017-11-26T11:41:34+00:00September 23rd, 2014|

Boxed risk warnings

Boxed risk warnings are widely used but have a poor effectiveness record.The reasons for the failure of boxed risk warnings are complex. But this review sheds light on the reasons [...]

By |2018-07-09T10:33:58+00:00September 27th, 2013|

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