Our Director’s Soap Box

Bad practice medicine information

As part of its recent changes to medicine labelling regulation, the Therapeutic Goods Administration (TGA), the Australian Medicines Regulator, changed the requirements for over the counter (OTC) medications. These are […]

Forms of Control

Forms are instruments of control used by organisations to control people. This important paper lifts the lid on the politics of forms in large organisations and the many conflicts and […]

Best practice it is!

Yes, best practice it is! Reluctantly and regrettably I have relented. I don’t like the term best practice, for reasons I explained in an earlier blog on the subject […]

Plain Language Lies

Plain Language lies, like other lies, are a routine part of life. Today bankers and financial advisers have discovered that people are easily seduced into believing they can understand plain language even when they don’t.

CMI: the challenge ahead

Picture this. You are given just a few days notice. You fly to Sydney for yet another Consumer Medicine Information (CMI) meeting. You meet with 30 other delegates in […]

Media magic

Editor’s note: Despite our changing media landscape, some beliefs endure. Originally published in Media Information Australia 48 (1988): 22–24.

Our society may have its superstitions—there is always the crank […]

Designing documents for people to use.

CRI has worked on over 200 public document design projects since it began as a small unit in 1985. CRI investigates practical methods and achievable standards for designing digital and paper public documents, including forms; workplace procedural notices; bills, letters, and emails sent by organizations; labels and instructions that accompany products and services; and legal and financial documents and contracts.

Credibility lost: the banks

Banks have lost credibility

Unlike the expulsion from paradise, lost credibility is not a one-way trip, but the journey back for banks is arduous, full of trials and habitual hubris […]

A statement of advice

Never ever trust Statements of Advice in their current incarnation. If you live in Australia, reports from the hearings by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will have revealed some—but not all—of the reasons why today's SOA can't be trusted.

I am a tax collector: taxation compliance costs

Meet the Elephant in the room of the current taxation debate: taxation compliance costs Taxation compliance costs—what you and I as individual taxpayers and businesses pay to comply with our obligations as taxpayers. This cost is a constant drain on the economy and massively reduces productivity. It's sometimes called 'red tape'. Yet despite successive governments' attempts to reduce red tape, they have failed to do anything but increase taxation compliance costs.

TGA ignores consumer research

If the draft labelling regulations proposed by TGA are implemented without major change, medicine labelling will become unusable at an acceptable level by at least 50% of literate consumers..