Our Director’s Soap Box

Credibility lost: the banks

Banks have lost credibility

Unlike the expulsion from paradise, lost credibility is not a one-way trip, but the journey back for banks is arduous, full of trials and habitual hubris […]

A statement of advice

Never ever trust Statements of Advice in their current incarnation. If you live in Australia, reports from the hearings by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry will have revealed some—but not all—of the reasons why today's SOA can't be trusted.

I am a tax collector: taxation compliance costs

Meet the Elephant in the room of the current taxation debate: taxation compliance costs Taxation compliance costs—what you and I as individual taxpayers and businesses pay to comply with our obligations as taxpayers. This cost is a constant drain on the economy and massively reduces productivity. It's sometimes called 'red tape'. Yet despite successive governments' attempts to reduce red tape, they have failed to do anything but increase taxation compliance costs.

TGA ignores consumer research

If the draft labelling regulations proposed by TGA are implemented without major change, medicine labelling will become unusable at an acceptable level by at least 50% of literate consumers..

Bad design by TGA

In Australia, where responsibility for government regulation of medicine information is in the hands of the Therapeautic Goods Administration (TGA) we are about to see bad design required by regulation.

Proposed guidelines for medicine labelling won’t work

Suddenly, the Therapeutic Goods Administration (TGA) is an expert in typography and information design. The TGA has proposed a new set of guidelines for medicine labelling, to replace the evidence-based approach in TGO69A and the ASMI Code of Practice. If implemented, the new guidelines will result in more medication errors and a gradual deterioration of medicine labelling usability in Australia.

Juliet Seifert

A few days ago I was privileged and delighted to be invited to attend a dinner hosted by the Australian Self Medication Industry (ASMI) in honour of Juliet Seifert. Juliet […]

Tax and complexity

The old saying goes: nothing is more certain than death and taxes. In the contemporary Australian debate about taxation we can add that nothing is more certain than tax and […]

Credit card statements

At long last we publish the results for this study. I want to use this blog to thank, once again, our volunteer investigators who conducted the study.

Credit card statements

The preliminary data, from places as far away as South America, India, Europe and Australia is very challenging and will be of interest to banks, consumers, and regulators everywhere.