Tax and complexity

The old saying goes: nothing is more certain than death and taxes. In the contemporary Australian debate about taxation we can add that nothing is more certain than tax and complexity. [...]

By |2018-11-22T10:24:28+10:00November 23rd, 2009|

Credit card statements

At long last we publish the results for this study. I want to use this blog to thank, once again, our volunteer investigators who conducted the study. Alexander Tyers, [...]

By |2019-03-14T12:47:43+10:00June 25th, 2009|

Credit card statements

The preliminary data, from places as far away as South America, India, Europe and Australia is very challenging and will be of interest to banks, consumers, and regulators everywhere.

By |2019-03-14T12:42:31+10:00May 20th, 2009|

Regulating financial information for consumers

The current banking debacle would be funny if it wasn't hurting so many people. There is something slightly whacky about putting compulsive and highly competitive gamblers in charge of the money. Not surprisingly, the money has gone. It's tempting to demonise particular individuals or institutions, but that misses the point, the systemic reasons why we are all in the current mess. After all, you can’t blame the scum for rising to the top of the liquid.

By |2018-11-22T10:24:33+10:00February 14th, 2009|

Design innovation and transformation

I'm appalled by the various design gurus, academics and journalists who go on about design, innovation, and transformation; who talk endlessly about the value of design yet offer not a shred of evidence in support of their claims. They speak like investment bankers in a boom market.

By |2018-11-22T10:24:33+10:00February 5th, 2009|

Communicating climate change

In some societies, if you want to make something difficult happen, a witchdoctor performs a ceremony. Take rainmaking. The rainmaker makes complicated preparations, chants special words and performs a [...]

By |2018-11-22T10:24:33+10:00September 9th, 2008|

A long break

To the people who read this blog, an explanation for the long break is in order. I returned last August from a fascinating overseas trip. As inevitable happens, I initially [...]

By |2018-11-22T10:24:34+10:00February 9th, 2008|

FDA: the blind leading the blind

Ihave mentioned before the Food and Drug Administration (FDA)’s blindness to evidence when it comes to the design of medicine information. Nothing has changed. But I couldn't help noticing [...]

By |2018-11-22T10:24:39+10:00August 21st, 2007|

Olympic Logo for London

I would like to offer a challenge to the people who commissioned the design of the 2012 London Olympics logo, and to Wolff Olins, the agency who did the [...]

By |2018-11-22T10:24:40+10:00June 7th, 2007|

Measuring information design

Yesterday I was sent a powerpoint presentation containing data from one of our recent projects. It was prepared for us by the client—the largest of a number of multinationals [...]

By |2018-11-22T10:24:40+10:00May 23rd, 2007|

Defining information design

Information designers create and manage the relationship between people and information so that the information is accessible and usable by people, and they provide evidence that the information is accessible and usable to an agreed high standard.

By |2018-12-28T10:33:30+10:00March 30th, 2007|