This idea of communication, as a movement of ideas from one mind into another, is the theory which informs the Plain Language movement.
The preliminary data, from places as far away as South America, India, Europe and Australia is very challenging and will be of interest to banks, consumers, and regulators everywhere.
…there is no excuse for the financial industry to produce investment statements that are difficult for consumers to use.
The current banking debacle would be funny if it wasn't hurting so many people. There is something slightly whacky about putting compulsive and highly competitive gamblers in charge of the money. Not surprisingly, the money has gone. It's tempting to demonise particular individuals or institutions, but that misses the point, the systemic reasons why we are all in the current mess. After all, you can’t blame the scum for rising to the top of the liquid.
I'm appalled by the various design gurus, academics and journalists who go on about design, innovation, and transformation; who talk endlessly about the value of design yet offer not a shred of evidence in support of their claims. They speak like investment bankers in a boom market.
Information designers create and manage the relationship between people and information so that the information is accessible and usable by people, and they provide evidence that the information is accessible and usable to an agreed high standard.
If I were in business or the business press I would stop whinging about the inadequacy of the previous generation and look at what is happening now.