This earlier work made it clear that forms and surveys were the neglected information beasts of burden within organisations. They routinely resulted in unnecessary costs and social inequity. The work also showed that by systematically applying a variety of skills, the quality of information collected on forms could be radically improved.
Building on this work, CRI massively improved surveys and other forms. We totally overhauled the Australian Bureau of Statistics (ABS) Standards and Guidelines for creating survey forms; helped the Australian Taxation Office (ATO), Social Security and many other Commonwealth departments transform their forms; and trained many people in specialist information design methods for forms design.
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