What are Communication Benchmarks?
- measures of the communication practices used by business and government in their communication with the public
- quantified data on the number and types of faults in public documents
- measurements showing how far short or above acceptable performance level standards public documents perform.
- diagnostic data on the causes of faults in public documents
What are public documents?
- voice systems
- legal documents,
- product labelling
- consumer instructions
the stuff of ordinary life that originates from business and government and makes up a large part of the daily communication between organisations and the public.
CRI Members have full access to Communication Benchmark data and reports.